Airport Programmes

The FCM Airport Services team

The FCM Airport Services team is one of the most experienced & well-trained in the industry. They are well-versed with airport procedures and are equipped to handle emergency situations. You can easily identify them at airports through their distinct uniform and badge.

  • Dedicated teams at all major airports in India including Delhi, Mumbai, Kolkata, Chennai, Hyderabad, Bangalore and Ahmedabad
  • 24x7 assistance at airports including late night and early morning – Flights
  • Strong airport and airline relationships to enable faster check-in, fast-track security & immigration, and other such services in special cases
  • Well-trained teams with average experience of 8-10 years
  • Well-versed with standardised processes and practices for maximum efficiency & fully-prepared to handle emergency situations

FCM Airport Services

The FC Airport Assist program is designed to not only make your experience at the airport hassle-free but also help you make the most of it. Designed keeping in mind the needs of a frequent traveller, the program has been very well-received by our clients who have already experienced it.

Upgrade to a premium Airport experience

Why wait till you fly, your business class experience should begin right from the time you step into the airport. That is why FCM’s exclusive Airport Services are designed to provide you with an upgraded and more premium airport experience – whether you’re departing from or arriving into a city.

Faster check-in Services (For Individuals and Groups)

Skip the queue for a faster check-in whether you’re travelling alone or in a group. If you’re running late, it is also possible for our team to get collect your boarding pass and help take you through the departure process faster. Some of the large groups we have handled include Luminous (200+travellers), Schneider (1000+travellers) and Ashok Leyland (1000+travellers).

Fast-Track Security and Immigration

Tired of the long queues at security and immigration? Our teams offer fast-track services so you skip the queues and get done with these processes in minimum time.

Complimentary services and upgrades

Sometimes it is possible to get complimentary f¬light upgrades, check you into an earlier ¬flight if you reach before time, secure your place on the next ¬flight if your current fl¬ight is overbooked or even help secure an Okay-to-Board (OTB) at the last minute in exceptional cases.

Meet and assist services

A member of the FCM Airport Team will see you at the airport entrance for departure or greet you at the aerobridge during arrival. They will take care of all processes and airport procedures thereafter, so you don’t have to worry about a thing.

Emergency support services

Running late for your fl¬ight? Need someone to collect your visa from the Embassy at the last minute? Carrying your old/cancelled passport? Forgot to carry a hard copy of your e-visa? Our teams can help you in these situations by taking you through check-in and security faster or requesting the airlines to wait till you have the right documents.

Fog alert services

An exclusive service available only with FCM, this service provides fog alerts during severe weather conditions so you can plan for fl¬ight delays and cancellations.
BAGGAGE HANDLING AND WAIVERS
Our teams help you weigh your bags, carry them around at the airport, check them in safely and help you collect them during the time of arrival. Through our relationships with airlines, we can also help in getting excess baggage charges waived off.

Value plan

Select services designed to make your airport experience smooth and hassle-free


Departure services

  • Updates on ¬flight status and departure time4-hours prior to scheduled take off
  • Meet and greet at the airport entrance
  • Baggage handling
  • Assistance with all check-in procedures & collection of boarding pass.
  • Assistance till immigration check point (for International ¬flights)/security check points (for domestic flights) & updates about gate number and boarding time.

Arrival services

  • Updates on arrival time
  • Meet and Greet at the baggage area and assisting with baggage collection
  • Coordination with car driver and drop off to the vehicle

Style plan

An exhaustive plan designed to give you the best facilities for a premium airport experience

Departure services

  • Meet and greet at the airport entrance
  • Baggage handling
  • Fast-track check-in assistance
  • Fast-track immigration clearance
  • Fast-track security clearance
  • Escorting till departure lounge
  • Escorting till boarding gate
  • Emergency support/complimentary services (if applicable)

Arrival services

  • Meet and greeting at the ¬ight gate
  • Escorting to immigration
  • Fast-track immigration clearance
  • Escorting to baggage area and assisting with baggage collection

For more details on Airport Services, get in touch with:
HARPREET SINGH GULATI | harpreet.gulati@in.fcm.travel | +91 - 96500 - 77456